Senior Software Engineering Manager, ToastNow

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We are seeking a seasoned Engineering Manager for Toast Now - the team putting the power of the entire Toast platform into the pockets of restaurant managers and operators. Our ToastNow app has a rating of 4.9 stars. Our goal is to deliver native app experiences that empower restaurant operators to manage their business in real-time, whether from the restaurant floor, the back office, or their couch at home.

We're delivering an innovative new product on modern mobile technologies. Our teams are very agile and extremely customer-focused. UX, PM, and software engineers work hand-in-hand every day, and teams get feedback directly from pilot customers. We have high standards for customer satisfaction, and we strive to deliver high quality features in rapid iterative cycles.

The talent density on this team is high with low homogeneity - folks drive impact and value differently, and we’re looking for a seasoned individual to lead such a high performing team.

A day in the life (Responsibilities)

- Drive delivery of business outcomes, including planning, schedule, and execution

- Drive cross-team and cross-organization efforts with predictable results and excellent collaboration

- Collaborate closely with PM and UX to fill the teams’ backlog with actionable, valuable work

- Ensure end-to-end quality and delivery of software, including ownership of monitoring and production issues

- Hire and develop new team members

- Coach individuals in professional and technical development

- Champion the use of AI tools and practices to accelerate development, improve team velocity, and pioneer new ways of building - setting the bar for what it means to be an AI-first engineering organization.

What you'll need to thrive (Requirements)

- Experience leading and mentoring successful teams to drive predictable business results

- Experience delivering a high quality iOS and/or Android experience - both inside the app and across the native stack

- Experience managing a mix of core contributions & away team engagements

- Experience delivering products on technologies such as GraphQL and microservices

- Not afraid to get hands-on or go deep to help the team reach its goals - and you encourage high agency and exploring creative outlets

- A desire to build diverse teams that win together and prioritize customer success

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.